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Shipping Information

Fast, reliable shipping options for all your promotional product needs

Shipping Methods & Delivery Options

We offer multiple shipping options to meet your timeline and budget requirements. All shipping times are estimated business days and begin when your order ships from our facility or the manufacturer.

Ground Shipping

3-7 Business Days

Our most economical shipping option. Perfect for orders that don't have tight deadlines. Available via UPS Ground or FedEx Ground.

  • Most cost-effective option
  • Tracking included
  • Delivery confirmation

Expedited Shipping

2-3 Business Days

Faster delivery when you need your promotional products quickly. Available via UPS 2nd Day Air or FedEx 2Day.

  • Guaranteed delivery time
  • Full tracking and insurance
  • Signature confirmation available

Overnight Shipping

Next Business Day

When you absolutely need your order the next business day. Available via UPS Next Day Air or FedEx Priority Overnight.

  • Next business day delivery
  • Morning delivery options available
  • Full insurance included

Freight Shipping

5-10 Business Days

For large orders over 150 lbs or oversized items. We'll arrange freight pickup and delivery to your location.

  • Large order specialist
  • Liftgate service available
  • Inside delivery options

Shipping Costs & Calculations

Shipping costs are calculated based on the weight, dimensions, destination, shipping method selected, and supplier location. We work with major carriers to provide competitive shipping rates that vary by product and location.

Get Your Shipping Quote

For accurate shipping costs on your specific order, add items to your cart and proceed to checkout. Our shipping calculator will provide exact costs based on your location, product origin, and selected shipping method.

Calculate Shipping

Production & Ship Times

Total delivery time includes both production time and shipping time. Production times vary by product and customization requirements.

Standard Production

5-7 Business Days

Most promotional products with standard customization options.

Complex Customization

7-10 Business Days

Products requiring complex artwork, multiple colors, or special processes.

Rush Production

1-3 Business Days

Available on select products for urgent orders. Additional fees may apply.

Production Times: Production times are in addition to shipping times. Your order begins production after artwork approval and payment confirmation.

Order Tracking & Updates

Stay informed about your order status from production through delivery with our comprehensive tracking system.

Track Your Order:

  • Automatic email notifications at key milestones
  • Real-time order status in your account
  • Tracking numbers provided when shipped
  • Delivery confirmation notifications

Order Status Updates:

  • Processing: Order received and being prepared
  • In Production: Your items are being customized
  • Quality Check: Final inspection in progress
  • Shipped: Order is on its way to you
Track My Orders

Special Shipping Services

Additional shipping services available for special requirements and unique delivery needs.

Additional Services:

  • Saturday Delivery: Weekend delivery available
  • Signature Required: Secure delivery confirmation
  • Hold at Location: Pickup at UPS/FedEx facilities
  • Residential Delivery: Direct to home addresses

Large Order Services:

  • White Glove Delivery: Full-service delivery and setup
  • Inside Delivery: Delivery inside your building
  • Appointment Scheduling: Scheduled delivery windows
  • Multiple Location Shipping: Direct ship to multiple addresses

Shipping Protection & Issues

We take every precaution to ensure your promotional products arrive safely and on time.

Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, please contact us immediately. We'll work with the carrier to resolve the issue and ensure you receive your promotional products.

What to Do If Issues Arise:

  • Damaged Package: Note damage on delivery receipt and contact us within 24 hours
  • Missing Items: Check all packaging carefully, then contact us if items are missing
  • Wrong Address: Contact us immediately to redirect shipment if possible
  • Delivery Issues: We'll work with carriers to resolve any delivery problems

Insurance: All shipments are insured for their full value. Claims for damaged or lost items will be processed quickly to minimize any impact on your promotional campaigns.

Questions About Shipping?

Our shipping specialists are here to help you choose the best delivery option for your promotional product needs.

Call Us: 855-289-7924
Email: shipping@swagbrokers.com

Contact Our Shipping Team